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Being described wrongly costs more than silence.

Accuracy monitoring is the check on what engines claim about you: every claim tested against your approved facts, traced to its source page, correction drafted — so being described wrongly gets caught early.

Three ways an engine gets you wrong

Accuracy and corrections is the part of MentionBeat that deals with being described wrongly rather than not being described at all. It checks every claim an engine makes about you against the facts you approved, traces a wrong one back to the page it most likely came from, and drafts a correction request for that page's owner — then re-reads the page later to confirm the change landed. Being recommended with the wrong price is its own kind of invisible. They look identical in an answer and need completely different responses, which is why the tool separates them.

A stale fact, still live

A price, a tier name, a limit or an integration that changed and a retrievable page still states the old version. The most common case, and the most fixable.

A confused entity

You are being merged with a similarly named company, or your product is credited to a parent or a competitor. A grounding problem, not a content one.

An invention

A capability, limitation or customer that does not exist anywhere, produced from parametric memory rather than a source. Rarer, and only addressable by making the true version highly retrievable.

From a wrong answer to a fixed page

Every accuracy item follows the same path, and it ends the same way the fix queue does — on evidence, not on assertion.

  • Detected — a claim in a sampled answer contradicts your approved brief
  • Traced — matched against the sources the engine retrieved, ranked by likelihood
  • Drafted — a correction message written for that page's owner, with the evidence
  • Sent — by you, from your address, after you have read and edited it
  • Re-checked — MentionBeat re-reads the page until the claim is gone
  • Re-tested — the claim is put back to the engines in the next run

The last step is the one that matters. A publisher updating a page is a good day; the engines repeating the corrected version is the actual outcome, and only a re-measurement shows it.

The profiles engines resolve you through

Beyond individual pages, MentionBeat tracks the entity records assistants lean on to work out who you are — directory listings, knowledge-graph entries, professional profiles, aggregator pages.

These are the highest-leverage corrections available, because a single wrong record can contaminate every grounded answer at once. They are also the ones nobody owns internally, which is why they rot.

Entity grounding, explained →

The judge gets marked too

An LLM reads every answer and decides whether you were named, where, and in what tone. That judge has its own error rate — and an uncalibrated judge can move a headline number by more than the change you are trying to detect. So we treat it as an instrument and measure it.

  • A human labels a sample of real answers from your own runs — not a benchmark set
  • The queue is stratified on whether your name appears literally in the answer, a signal the judge gets no vote on, so the genuinely hard cases actually get reviewed
  • Labels are reweighted by stratum, so deliberately over-sampling the hard cases cannot drag reported accuracy below the truth
  • Agreement is scored with Cohen's κ, plus sensitivity and specificity
  • The rate is corrected for the judge's measured error, rather than reported as if the judge were perfect

Where a human label exists, it overrides the judge for your brand on the next recompute. Competitor mentions stay judge-scored, and the report says so rather than implying the whole row was human-verified.

Why this is the load-bearing part

Every other number on this page rests on the judge being right. A tool that scores answers with an LLM and never checks that LLM is reporting its own error as if it were your visibility.

It is also the question to ask any vendor, including us: how do you know your scorer is accurate, and what is the number?

How the judge is calibrated →

What we will not claim

Accuracy is the area where AI-visibility tools over-promise most, so it is worth being explicit about the boundary.

Sometimes promisedWhat is actually true
"Remove hallucinations about your brand"Nobody can edit a model's memory. You can change what it retrieves, and wait for the next training cycle
"Guaranteed correction within 30 days"Third-party publishers decide their own timelines. We draft, track and verify — we do not control the other end
"Direct line to the AI providers"There is no submission portal for brand facts. The lever is the open web, and it is the same lever for everyone
"We monitor everything said about you"We monitor the answers your prompt suite produces, on the engines you enable. That scope is stated on every number

Two clocks apply here: retrieval-layer fixes can change grounded answers within days, while parametric memory only shifts across training cycles. Every correction item says which clock it is on.

Questions about accuracy

How do you know a claim is wrong?
By comparing it against your approved product brief — the same verified facts the Content Studio writes from. A claim that contradicts a fact you approved is flagged. Anything the brief does not cover is surfaced as unverified rather than judged, because a tool that guesses at truth is worse than one that admits its limits.
Can you make the model forget something?
No, and nobody can. A model's parametric memory is fixed until it is retrained. What is changeable is what gets retrieved and repeated now: correcting the live sources changes grounded answers on a scale of days to weeks, and it is what eventually feeds the next training cycle.
Does MentionBeat send the correction for me?
No. It drafts the message and gathers the evidence; you send it from your own address. Outreach on your behalf to third parties is not something a tool should do quietly, and a correction request lands better from a person at the company than from a vendor.
What happens after a correction is sent?
You mark it sent, and MentionBeat re-reads the page on a schedule. When the wrong claim is gone the item closes as verified; if it is still there, it stays open. The claim is also re-tested in the next measurement run, so you find out whether fixing the source actually changed the answers.

Keep going

Find out what they're getting wrong.

A first run tells you whether your problem is absence, or being present and described incorrectly.